12 hours		24 hours		Not Allowed to Cancel
Bus Name	Note	Bus Name	Note	Bus Name	Note
Desh Travels , SilkLine , President Travels , FalguniModhumoti Paribahan , Relax Transport , National Travels , National Travels , Grameen Travels , Green saintmartin express , Sakalsandhya Enterprise , Shanti Paribahan , shanti paribahan Ac , AK Travels , KLine , Sakura Paribahan , Sarbick Paribahan , Kuakata Express , Sarker Travels , JLine , Kingfisher Travels , SI Enterprise , S.Alam Service	Cancellation Available 12 Hours Before Journey Time	Saintmartin Paribahan , Greenline, Econo service , DhakaExpress , RM Travels , Saintmartin Hyundai , Seven Star Paribahan	Cancellation Available 24 Hours Before Journey Time
Shyamoli NR Travels	10% balance will be deducted from ticket value at any time cancellation			Manik Express	No Cancellation Policy
				KEARI SINDBAD , KEARI CRUISE AND DINE	No Cancellation Policy

Your seat(s) may be changed by Bus Operators as per their own discretion and situation demand.
Any kind of ticket cancellation might not be allowed during Public Holidays journey as per bus company decision.
Eid Tickets are not cancellable and cannot be rescheduled. Bus Authority has the right to cancel any bus schedule at any time.
In case of Bus cancellation customer need to inform callcenter 16460 or in support email within 24 hours of Journey time.
For Unsuccessful Bank Transection , Refund Process can take up to 20 days to refund back to customer account.
For Cancellation of ticket / Bus cancellation service charge will not be refundable.
Cancellation complain will not be applicable during the Hour 12:00 AM - 7:00 AM (As customer Support Center Is offline During the Time But Customer can always cancel ticket from website as per policy)
International Route tickets CANNOT be cancelled or rescheduled.